{"id":808,"date":"2019-05-30T12:15:42","date_gmt":"2019-05-30T12:15:42","guid":{"rendered":"https:\/\/phoenixglobalgroup.com\/?p=808"},"modified":"2024-02-27T09:52:10","modified_gmt":"2024-02-27T09:52:10","slug":"ocean-cargo-carriers-have-yet-to-satisfy-most-shippers-needs","status":"publish","type":"post","link":"https:\/\/phoenixglobalgroup.com\/el\/nea\/ocean-cargo-carriers-have-yet-to-satisfy-most-shippers-needs\/","title":{"rendered":"Ocean cargo carriers have yet to satisfy most shipper\u2019s needs"},"content":{"rendered":"
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By Patrick Burnson, Executive Editor \u00b7 May 28, 2019<\/p>\n

As if things were not tough enough for global ocean\u00a0carriers these days, meeting shippers\u2019 service and contractual expectations continues to decline, according to the third annual shipper satisfaction survey conducted by the London-based consultancy,\u00a0Drewry<\/a>\u00a0and the\u00a0European Shippers\u2019 Council (ESC)<\/a>.<\/p>\n

The 300 shippers and forwarders who took part in the survey rated the service of container shipping lines with a score of 3.1 on average on a scale of 1 (very dissatisfied) to 5 (very satisfied). This year\u2019s score came in 0.1 lower than last year\u2019s result.<\/p>\n

\u201cThe survey results reinforce the opinion that more transparency is needed from maritime carriers,\u201d\u00a0says Jordi Espin, ESC\u2019s maritime transport policy manager.\u00a0\u201cService levels, performance targets, market improvements, and price structuring should be set with a focus on clarity and an open observation analysis.\u201d<\/p>\n

Shipper satisfaction was reported \u201cleast favorable\u201d for clarity on prices and surcharges, transit times, and reliability of booking\/cargo shipped, scoring between 2.8 and 3. The carrier service attributes that shippers were the most satisfied with were carrier financial stability, documentation accuracy, and availability of equipment (containers), which received average scores between 3.2 and 3.4.<\/p>\n

All the service features were awarded mid-range scores; only 4% of shippers were \u201cvery dissatisfied\u201d with carrier services and only 6% were \u201cvery satisfied.\u201d<\/p>\n

Shippers also said that carrier performance had deteriorated between 2017 and 2018 in four areas: the range of different available carriers; the range of different available services; the price of service; and the overall carrier service quality. However, carrier performance related to sustainability\/green and carrier financial stability has improved since 2017, according to the survey respondents.<\/p>\n

\u201cIt\u2019s very clear that clarity of prices and surcharges has become a key topic for shippers and forwarders, particularly medium-sized shippers,\u201d\u00a0says\u00a0Philip Damas<\/a>, head of the logistics practice at Drewry. \u201cStarting from the 2018 emergency fuel surcharges and continuing with the current uncertainty over post-IMO 2020 fuel surcharges, we expect the conversation between carriers and shippers to remain ongoing in 2019.\u201d<\/p>\n

He adds that in the short term, carriers ought to be more transparent in their new metrics, and comes to this conclusion:
\n\u201cIn the long term, carriers need to address their shipper\u2019s growing needs for predictability and visibility of carrier performance.”<\/p>\n

Source:\u00a0https:\/\/www.logisticsmgmt.com\/article\/ocean_cargo_carriers_have_yet_to_satisfy_most_shippers_needs_survey_reveals<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

By Patrick Burnson, Executive Editor \u00b7 May 28, 2019 As if things were not tough enough [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[27],"class_list":["post-808","post","type-post","status-publish","format-standard","hentry","category-nea","tag-2019-el"],"yoast_head":"\nOcean cargo carriers have yet to satisfy most shipper\u2019s needs - PHOENIX GLOBAL FREIGHT GROUP S.A. - Since 1991<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/phoenixglobalgroup.com\/el\/nea\/ocean-cargo-carriers-have-yet-to-satisfy-most-shippers-needs\/\" \/>\n<meta property=\"og:locale\" content=\"el_GR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ocean cargo carriers have yet to satisfy most shipper\u2019s needs - 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