We are GDP (Good Distribution Practice) compliant, certified for Ambient Transport and Cold Chain Temperature controlled Transport of Medicinal Products and APIs. Two members of our senior management are certified as GDP Compliance Managers. PHOENIX is the only forwarder in Greece so far who is fully compliant and competent to perform GDP audits to its suppliers.

“Supply Chain Compliance” refers to organizational adherence to established guidelines and requirements that relate to each risk domain along the supply chain continuum, as well as to an organization’s ability to meet or exceed the expectations of its stakeholders with regard to sourcing, manufacturing and delivery of products.

The wholesale distribution of medicinal products is an important activity in the integrated supply chain management. The quality and the integrity of medicinal products can be affected by a lack of adequate control. To this end, the EU Commission has published guidelines on Good Distribution Practice (GDP) of medicinal products for human use in the form of a Commission guideline 2013/C 343/01

We also maintain detailed Standard Operating Procedures (SOP) which comes under regular update.

SOPs outline the regularly recurring work processes that are to be conducted or followed within our organization. They document the way activities are to be performed to facilitate consistent conformance to technical and quality system requirements and to support data quality.

They may describe fundamental programmatic actions and technical actions such as analytical processes, and processes for maintaining, calibrating, and using effectively our business processes. They intend to be specific to our organization and assist our company to maintain quality control and quality assurance processes as well as to ensure compliance with governmental regulations.

This document can become available to our customers and partners to assist them understand our company and the processes necessary to go through in the conduct of business.
It contains information on:
  1. Details on our company, its Directors and key staff for purpose of transparent communication
  2. Corporate, fiscal and banking details
  3. Documentation requirements for seamless movement of cargo when conducting business
  4. Deadlines on timely submission of competent documentation and in what processes originals or copies are required.
  5. Customs filing details to proactively prepare freight movement
  6. Requirements concerning bills of lading (MBL, HBL, MAWB, HAWB, CMR) and other documents required
  7. This document can be provided on request.